Cancellation, Return and Refund Policy.
Cancellation before shipment:
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on email@example.com or contact us on 022 26399874 up to 85 (12 Lines).
Cancellation post shipment:
In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
How do I return an item purchased?
If the order or the item(s) that you want to Return, you can write to our customer support team on firstname.lastname@example.org or contact us on 022 26399874 up to 85 (12 Lines).
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your replacement within 5 days of receiving the order:
- Step 1: Contact our Customer Support team via email email@example.com or contact us on 022 26399874 up to 85 (12 Lines) immediately once you received the product.
- Step 2: Provide us with your order details and your request to replace the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.