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Shipping information

Handling timeAfter you have successfully paid your order, please give us time to process and prepare your order for shipment.In-stock Items7 – 10 working days (except Weekends and Holidays)Pre-order Items7 – 10 working days as soon as the items arrive in the office (except Weekends and Holidays)Production and Processing TimeParts and Dolls: 4-5 Months Note: There are some Companies that we cannot control their production, hence production may take even up to 6 months.Outfit, Wig, Etc.: 14 – 40 Days Note: There are some Companies that we cannot control their production, hence production may take longer.Special items and Character Dolls: 5-6 MonthsNote: Production of these dolls may take up to 1 year due to the process in production and details needed to make these dolls.Courier Shipping TimeEMS shipping time may take 2-3 weeks depending on your locations or delivery destination.Track and TraceWe will send you the link to the tracking site as soon as we dispatch your orders.You will be emailed with the tracking number along with the tracking links for easier tracking of orders. Some tracking numbers may take a few days to reflect upon tracking.